IN ORDER TO CONTINUE TO OUR ONLINE TICKET SHOP YOU MUST READ & AGREE TO THE FOLLOWING TERMS & CONDITIONS OF SALE

 

1.) Because we operate as a non-profit group, ALL tickets bought through our online shop will be subject to a small online booking fee. The fee is set dependant on total order value to make fees as fair as we can and fees are reviewed regularly. The booking fee will show on your order as "postage & packing" but tickets are picked up at the hall and NOT POSTED.

 

See this  table for our booking fee:

TOTAL ORDER VALUE BOOKING FEE PAYABLE
Up to £10 £0.50
£10.01 - £26 £1.00
£26.01 - £40 £1.50
£40.01 - £150 £2.00
Over £150 £3.00

Why do we have to charge this fee?

Nobody likes booking fees but unfortunately we get charged for processing card payments. Because we donate funds back to local charities and good causes, and in order to cover the costs of staging the production, we need the full ticket value. If we could avoid charging the fee then we would. If you'd prefer not to have to pay this fee then you can reserve tickets on the door for your chosen performance by phoning our box office.

PLEASE NOTE:  When reserving tickets through the box office by telephone, we are unable to accept card payments. We apologise for any inconvenience this may cause.

 

2.) All tickets bought through the online shop will be reserved on the door at the hall on the performance night for which they have been purchased for collection & therefore delivery options are not offered.

 

3.) No refunds for tickets bought online will be given if the date is within 3 days prior to a performance evening or at any time after this date except in exceptional circumstances and then at the sole discretion of Melody Makers. Under such circumstances, any refund options may be subject to a percentage deduction if it is not possible for us to re-sell the tickets before the performance begins. Refunds may be possible before this date by contacting us on the details found on our contact us page or the phone number which appears on your receipt at the discretion of Melody Makers.

 

4.) Ticket type definitions :  

                  

                  Adult - Standard Adult ticket (16 Years & Over)

                  Child - These tickets are for children aged under 16 years. 

                  Concession - Persons over the age of 60.

 

Melody Makers reserves the right to refuse admission to anyone who tries to enter a performance with the incorrect class of ticket unless the difference due is paid before the performance begins. Suitable identification may be requested if deemed necessary to rectify disputes. Where entry is refused for this reason no refunds will be made

5.) If for any reason a performance should have to be cancelled at short notice a member of the sales team will contact buyers on the contact number they provided at the ordering stage in order to arrange a refund in full. Please ensure you provide valid details at purchase or it will not be possible for us to refund the amount due. No compensation will be paid for any other consequential losses should a performance have to be cancelled (i.e. travel costs etc). Cancellations are very rare.

 

6.) Melody Makers will not store any of your payment details or pass on any details to third parties. All details submitted will be used solely in order to process your order & all secure payment details are processed by PayPal alone, Melody Makers does not get given these details. See our privacy policy for more details. Any personal details held in order to process orders will be destroyed securely once the order has been completed and are not kept in records by us except the transaction details which are kept by Paypal.

 

ALL TRANSACTIONS FROM THIS SITE TAKE PLACE ON A THIRD PARTY SECURE SERVER (PAYPAL) WHICH USES 128bit ENCRYPTION FOR DATA SECURITY & HAS FRAUD PROTECTION ACTIVELY MONITORING TRANSACTIONS FOR YOUR PEACE OF MIND.

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